Delivery and Returns
We dispatch items Monday - Friday 9am - 3pm
Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.
Royal Mail and our couriers deliver Monday to Friday, 9am-4pm.
GUN & MODERATORS SHIPMENT POLICY
Please note we can not deliver Guns or Moderators to your home address; these require an RFD Transfer or Collection instore only. This is down to UK Law
RFD Transfer £25 - Collection From Your Nearest Registered Firearms Dealer (RFD)
Please select either RFD Transfer or Collect instore at the checkout otherwise this will result in a delay in processing your order
When selecting RFD Transfer you'll be contacted by a memeber of our staff to arrange the transfer to a suitable store local to you
RFD Transfer
Due to the VCR Act on mail order laws, we now have a comprehensive network of agents throughout the UK enabling us to deliver your riffle almost to your door.
This is a service provided as a favour by your local gun shop for which they make a nominal standard charge of approximately £25, this is payable upon collection of your riffle. This is as well as our shipment cost of £25.
Shipment Costs
Free Postage for orders over £30 Excluded Air Rifle & Air Pistols
Standard Delivery £3.99
Next Day Service £7.99 – Cut off time 3pm (Exclude weekend and Bank holidays)
All the shipments EXCLUDE Guns and Moderators
Royal Mail 24
24-48hr delivery from time of collection.
Please note however this is not guaranteed by Royal Mail, they state that you must allow a minimum of 10 working days before items classed as missing.(weekends not included)
Royal Mail 48
48-72hr delivery from time of collection.
Please not however this is not guaranteed by Royal Mail, they state that you must allow a minimum of 10 working days before items classed as missing.(weekends not included)
Next day service
This service we will decided which courier would be best suited due items that have been ordered.
Please note our deliveries are not guaranteed for next day delivery; however, the courier will endeavour to get your order with you by the following day
We dispatch items Monday - Friday 9am - 3pm
Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.
What if I need to reschedule a delivery?
Royal Mail contact HERE
Parcel Force contact HERE
DX contact HERE
How do I track my order?
To track your delivery or check the status of your order, please get in touch with our Customer Services Department 01473834042 Between 9am And 4.00pm Monday To Friday alternatively you can enter your tracking details in one of the sites below
Royal Mail Tracking please enter tracking number Track Your Item tracking will only show when attempted delivery by Royal Mail
Parcel Force Tracking please enter tracking number Track Your item
DX Tracking please enter tracking number & delivery postcode Track Your item
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please refuse parcel and ask courier to mark as damaged for return.
Click and Collect:
Yes, Click and Collect is available.
Please wait for an email to confirm your order is ready for collection before coming to the store.
Returns
If you are unhappy with any item, we will gladly exchange unsuitable or unwanted products as long as they have not been used and are returned to us in their original condition and packaging. The goods need to be returned within seven working days. Under these circumstances, the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges incurred by the customer. Should an item develop a fault we will do all we can to rectify the situation in a mutually beneficial manner.
